Q: What is the cost of medical alert technology? And do we have to sign a contract?
A:We believe we offer one of the most affordable and flexible personal emergency response systems (PERS) on the market today. No, there is no contract requirement, you simply choose how frequently you wish to make your installments, monthly or quarterly. There is a discount for annual payments and a pro-rated refund is issued should you choose to cancel your service. You may cancel service at any time without penalty. Click here for more information about pricing.
Q: Is the Medical Alert Technology (PERS) wearable? And are they waterproof?
A:The PERS technology that we offer is wearable. Simply clip it to your belt or wear it as a pendant. We offer technology that is water resistant and waterproof. Vermont Security technicians will work with you to select the best option.
Q: What features are offered? (i.e. fall detection and GPS tracking)
A:We offer technology solutions that provide for tracking from your smartphone. One of our highly trained technicians will be happy to discuss these features with you.
Q: How long will a battery last?
A:We recommend that most devices should be charged daily, however technology is advancing and we anticipate devices that will hold a charge for as long as 30 days.
Q: Who and how does someone get notified if the user engages the ALERT?
A:: Emergency services are engaged if none of the contacts on the list can be reached. You may select who gets contacted and in what order or priority. This service is available 24/7. Our technicians will walk you through appropriately setting this feature up.
Q: Does the PERS (Medical Alert Technology) work outside of my house?
A::Yes, we offer a cellular medical alert device that can be used beyond the walls of your home.
Q: : Is there support/training available to explain how to use Medical Alert technology?
A:Yes, we provide tutorials at our office located on Rivers Street in Montpelier or we can come to your home. None of our competitors (Lifeline, DirectAlert, LifeAlert) do not offer this same level of service.
Q: What is its range?
A:The CareTaker Sentry works anywhere inside your home. The CareTaker Sentry with two-way voice can be used in your home and in the yard and immediate surrounding area.
The Belle and Belle+ work anywhere in the US where there is a cellphone signal.
Q: How long does the battery last on the medical pendant?
A:We recommend the battery for the Belle+ be charged everyday, but it will last from 3 to 5 days. However, we are in the process of phasing in new Belle+ technology with AT&T and Verizon LTE that has a battery that lasts up to 30 days on one charge! The CareTaker pendant has a rechargeable battery that will tell you when it needs to be charged.
Q: How hard is it to set up the medical alert device?
A:The Belle and Belle+ simply need to be charged using any electrical outlet. The CareTaker systems plug into your existing landline phone and the setup is not usually difficult for our customers, but it depends somewhat on the type of landline you have. Our technicians can install the equipment for you free of charge if you live in the Barre or Montpelier area. We can also install the equipment elsewhere in Vermont for a $49 fee.
Q: Can you designate who gets notified?
A:Yes. You choose who is notified and in what order. You can choose family members, friends, or neighbors. Emergency services are engaged if none of those contacts can be reached.
Q: Can I get help 24/7?
A:Yes. You will get a response anytime you activate the call signal.
Q: Is there a contract?
A:No, there are no contracts. You can pay by the month or the year and you can stop using your system at anytime with no penalty.
Q: Does it have fall detection?
A:Yes, the Belle + has that feature.
Q: Does it have gps tracking and location?
A:Yes, the Belle+ has those features which allows others to load an app on their smartphone which enables tracking. Tracking is also possible with a web connection and by texting.
Q: Can I pay in advance?
A:Yes, paying for a year in advance gives you a discount. And we refund any money not used if you discontinue service before the year is up.